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Using Online Technical Support
 Advantech's new card-size PC, the CPC-2245, is truly an all-in-one 486 processor-based
single board computer. Even though the CPC-2245 is incredibly small (2.5"
HDD class, 68 mm x 100 mm), it packs more features than many boards four to eight
times its size. Combined with Advantech's Large Biscuit PCs (SBCs the size of
5.25" HDDs) and Small Biscuit PCs (SBCs the size of 3.5" HDDs), the
CPC-2245 offers Advantech customers a complete solution for almost any form factor
they desire.
In order to provide the best service to our customers, Advantech has completely
reorganized our support web site http://www.advantech.com/
support by creating a more user-friendly interface that includes an efficient
database infrastructure. With a new powerful search engine, a discussion forum
that lets you network with others and a one stop entrance that helps guide you
immediately when you enter the site, our support site is a resource dedicated
to our customers' needs.
Step 1. Identify Product Group
Advantech Products are separated into 4 groups, these include IA (Industrial Automation),
EPC (Embedded PCs), IC (Industrial Computers) and PPC (Panel PCs). Please make
sure of the group your product belongs to first.
Step 2. Specify your requirement
Advantech supplies much valuable knowledge and information that can assist in
your product selection. These resources are located in individual databases, so
choosing the correct database can save you time and help you find the product
or solution you need faster.
-Troubleshooting Guide
The Troubleshooting Guide focuses on generally more complex and detailed problems
that need greater explanation. The solutions here would be described in more detail.
Just follow the procedures step-by-step and your problem should be on its way
to being resolved soon.
-Knowledge Base
The problem scope in Knowledge Base would be smaller. This could be regarded as
our Advantech Support's FAQ (Frequently Asked Questions). Finding relevant information
in the Knowledge Base can solve most queries.
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